NOC Engineer or NOC Technicians are accountable for maintaining 100% network uptime by monitoring network 24/7/365. They ensure the connectivity of an IT system is glitch-free so that the productivity& profitability of the business is not compromised. They are also responsible for monitoring every net flow, hop, server and endpoint attached to a Managed Service Providers (MSP’s) client networks.

Many issues may arise that get in the way of optimal network function, dealing with these problems quickly and efficiently is the duty of the network engineer. Examples of these common issues include DDoS attacks, power outages, network crashes, and black-holes in routing.

A network operations center (NOC) may have personnel who install routers or software like firewalls, but they don’t function as a help desk. The IT help desk & NOC team are different and the terms cannot be used interchangeably. The Helpdesk deals directly with clients whereas the NOC team ensures the client’s uptime is maintained.
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